Contact Us
Whether you spotted an outdated welcome offer, want to flag a state eligibility change, or simply have a question about how the sweepstakes model works, this page explains how to reach the Social Casinos team and what we can (and can't) help with.
What we can help with
Social Casinos is an independent research and comparison site covering sweepstakes and social casinos in the {{ country }} market. We're not a casino operator, and we don't process deposits, redemptions, or account verifications for any of the brands listed on this site. That means the questions we're best placed to answer are about our own coverage, such as:
- Corrections to a welcome offer, editorial rating, or eligible-state list that appears out of date
- Suggestions for a sweepstakes casino we haven't yet covered
- General questions about how Gold Coins and Sweepstakes Coins differ, or how redemption thresholds typically work
- Feedback on our comparison tables, methodology, or site content
- Requests to update information in our About Us page or our Responsible Gambling resources
What to contact the operator about instead
Some requests need to go directly to the sweepstakes casino you've signed up with, rather than to us, since we don't hold account data or process transactions. This includes:
- Login issues, password resets, or account lockouts
- Identity verification (KYC) status or document uploads
- Sweepstakes Coin redemption requests, processing times, or payment status
- Bonus crediting, promotional terms disputes, or coin package purchases
- Closing or self-excluding an account
Each operator listed on this site publishes its own support channel — usually a help centre, live chat, or email address inside the platform itself. That team has access to your account and can act on it; we don't. If you're unsure where a state law leaves you, checking the operator's own terms is the right next step rather than asking us for legal advice.
Before you write in, a quick check
A number of questions we receive are already answered elsewhere on the site, so it's worth a quick look first:
- Questions about which states restrict or exclude sweepstakes casinos are covered in general terms on our Non Gamstop Casinos UK 2026 guide and in individual operator write-ups — though availability changes, so always confirm directly with the operator
- Questions about play limits, self-exclusion, or getting support for problem gambling behaviour are addressed on our Responsible Gambling page
- Questions about how we source and present information, including our editorial ratings, are covered in our Terms and Conditions
What happens after you get in touch
Genuine corrections and tips help keep the site accurate, and we do act on them — for example, updating a welcome bonus once we've re-verified it, or noting a state restriction change flagged by a reader. We can't confirm redemption times, account balances, or verification outcomes on any operator's behalf, since that information sits with the operator, not with us. If your message concerns something a specific brand has done, we may still note it for review purposes, but we can't intervene in an individual account dispute.
A note on independence
Social Casinos may earn a commission if you sign up with an operator through a link on this site. That relationship has no bearing on how we rank or write about any brand, including in response to reader feedback — commission doesn't buy a better review, and a correction request doesn't get buried because a brand advertises here. If something looks off, we'd rather hear about it and fix it.